Returns & exchanges

We want you to be delighted with your purchase. Because many of our works are original or limited edition, our returns policy differs by product type. Please read the sections below carefully.

Due to the unique nature of original paintings, all sales of original works are final once the order is confirmed and dispatched, except where the piece arrives damaged or materially not as described.

If your original arrives damaged, contact us at contact@sgphilippoart.com within 48 hours of delivery with clear photographs of the outer packaging, inner packaging, and the artwork. We will assess the situation and propose an appropriate remedy, which may include repair, partial refund, or return where feasible.

Change-of-mind returns are not accepted for original artworks.

If a print arrives damaged, defective, or incorrect, we will replace it at no additional cost or offer a refund once the issue is verified.

Prints must be returned in their original packaging where possible. Contact contact@sgphilippoart.com with your order number, a description of the issue, and photographs.

Eligible return requests must be submitted within 14 days of delivery unless a shorter period applies for damage notifications on originals (48 hours as stated above).

Items must be returned in the same condition in which they were received, excluding damage caused in transit.

To start a return or report a problem:

• Email contact@sgphilippoart.com with your order number and the email address used at checkout.
• Describe the issue and attach photographs where relevant.
• Wait for written approval and return instructions before shipping any item back to us.
• Unauthorized returns may not be accepted.

Approved refunds are processed to the original payment method where possible. Because checkout currently operates as an inquiry-based flow, refunds are arranged manually by the studio and may take 5–10 business days to appear depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to our error or a damaged delivery.

We do not offer direct exchanges. If you wish to purchase a different work, please place a new order inquiry or contact the studio for assistance once any eligible return has been approved.

For questions about returns, contact contact@sgphilippoart.com.